LucidLoop

PRIVACY POLICY

Last Updated: September 1, 2026

Effective Date: September 1, 2026

LucidLoop, LLC (“LucidLoop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website located at https://lucidloop.ai (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our Website, submit an inquiry, request a demonstration, or otherwise interact with us online.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read and understand this Privacy Policy.

1. Geographic Scope

LucidLoop is based in the United States and operates this Website to engage primarily with commercial enterprises and business professionals located in the United States. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central databases operate.

2. Information We Collect

We collect information from and about visitors to our Website in two primary ways: directly when you provide it to us, and automatically when you browse the Website.

A. Information You Provide to Us Directly

We collect personal information that you voluntarily provide when you fill out contact forms, schedule a discovery call or demo, subscribe to updates, or correspond with us directly. This may include:

  • Contact Details: Full name, business email address, phone number, job title, and company name.
  • Inquiry Content: Information about your firm’s operational workflows, business challenges, or questions submitted within form text fields.
  • Meeting Scheduling Details: Contact information and calendar availability submitted through integrated scheduling tools.

B. Information Collected Automatically

When you navigate through and interact with our Website, we and our third-party service providers may use automatic data collection technologies to log standard technical details, including:

  • Device and Browser Information: IP address, browser type and version, operating system, language preferences, and device type.
  • Usage Telemetry: Pages visited, time spent on pages, links clicked, referring URL, entry/exit pages, and general interaction patterns.
  • Location Data: Coarse geographic location inferred from your IP address (e.g., city/state level).

C. Prohibited Regulated Data (Protected Health Information)

The Website is not intended for the collection, transmission, or processing of Protected Health Information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”). Please do not submit any PHI or sensitive personal health information through our public contact forms, demo requests, or general inquiries.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to facilitate site navigation, analyze traffic, and understand user engagement.

  • Essential Cookies: Necessary to ensure the Website functions securely and displays content correctly.
  • Analytics and Performance Cookies: Help us measure traffic patterns, site speed, and visitor behavior to improve site design and content delivery (e.g., Google Analytics).

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of specific Website features.

4. How We Use Your Information

We use the information collected via the Website for legitimate business purposes, including to:

  • Respond to your inquiries, schedule product demonstrations, and evaluate potential commercial relationships.
  • Provide updates, insights, and marketing communications regarding our AI workflow automation tools (subject to your right to opt out).
  • Analyze Website usage, monitor security, diagnose technical issues, and improve our digital presence.
  • Comply with legal obligations, enforce our website terms, and protect the rights, property, and safety of LucidLoop, our users, and the public.

De-Identified and Aggregated Data: We may generate and use aggregated, anonymized, or de-identified data that cannot reasonably be used to identify any individual. Such data is not personal information, and we may use it freely for research, operational analytics, site performance optimization, and industry benchmarking.

5. Artificial Intelligence and Model Training Disclaimer

Trust and transparency are core to our mission:

  • No AI Model Training on Public Submissions: LucidLoop does not use personal information, operational details, or inquiries submitted through this Website to train public, open-source, or third-party foundational artificial intelligence models.
  • Confidentiality of Business Context: Workflow details or operational descriptions shared through our discovery forms are treated as confidential business communications used exclusively to assess mutual operational fit.

6. How We Share and Disclose Information

We do not sell, rent, or trade your personal information. We disclose information only under the following limited circumstances:

  • Vetted Service Providers: We share data with trusted third-party vendors who provide infrastructure, hosting, CRM, calendar scheduling, email delivery, and website analytics services under strict confidentiality and data protection obligations.
  • Corporate Transactions: If LucidLoop undergoes a merger, acquisition, restructuring, reorganization, asset sale, or bankruptcy, visitor information may be transferred as a business asset.
  • Legal and Regulatory Compliance: We may disclose personal data if required by law, subpoena, court order, or regulatory authority, or when we believe disclosure is necessary to investigate fraud, protect our legal rights, or maintain physical safety.

7. Data Security and Retention

  • Security: We employ reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure.
  • Retention: We retain personal information collected through the Website only as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal or accounting requirements, or resolve disputes. When information is no longer needed, it is deleted or anonymized.

8. Your Privacy Rights and Choices

Depending on your jurisdiction (including states such as California, Virginia, Colorado, and others with active statutory privacy frameworks), you may have specific rights regarding your personal information:

  • Access and Portability: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to applicable legal and operational exceptions.
  • Opt-Out of Marketing: Opt out of receiving marketing communications at any time by using the “Unsubscribe” link found at the bottom of our emails.

To exercise any of these rights, please contact us at privacy@lucidloop.ai. We will verify and process your request in accordance with applicable laws.

9. Third-Party Links

Our Website may contain links to external sites, platforms, or resources not owned or controlled by LucidLoop. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy statements of any external sites you visit.

10. Children’s Privacy

Our Website and services are directed strictly to commercial enterprises and business professionals. We do not knowingly collect personal information from children under 16 years of age (or under 13 where applicable). If we learn that personal data from a minor has been collected without appropriate consent, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of the Website following any posted updates signifies your acceptance of the revised policy.

12. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, or if you need to reach our legal team, please contact us at: